Return Policy
RETURN POLICY
All returns are subject to a 10% processing fee.
All orders cancelled prior to shipping are subject to a 10% order cancellation fee.
For questions on returns please email vqbpshop@gmail.com.
Returns must receive pre-authorization.
All returns that were not facilitated by an error on our part will be charged a 20% re-stocking fee if refund is applied to a Credit Card. Only a 5% fee will be assessed if refund is applied towards in store credit.
All items returned MUST be returned within 30 days EXACTLY as they were shipped out (un-opened & un-damaged.)
Inside the box include your name, address and daytime phone number, a copy of your invoice and the reason for the return.
Please package the parts so that they will not be damaged during shipment. Returns must be shipped prepaid (no C.O.D.s) and should be insured. Items damaged in shipment are the responsibility of the shipper.
Returns must be in new, undamaged, unmodified and resalable condition. So please check all parts before installation, balancing, machining, painting, or other modifications as those cannot be returned for any reason.
It is your responsibility to return any part in resalable condition. That includes incorrect items. NO EXCEPTIONS!
CORE RETURNS
For questions regarding core returns please email VQBoysPerformance@gmail.com.
Engine cores must be in rebuildable condition with no damage to hard parts in order to receive full core credit. If any of the components are damaged we will deduct a portion of your core accordingly.
Core credit will only be issued for the exact number of units sold, based on the original selling invoice. Core credit will not exceed the original core value charged.
Core credit will be issued within 30 days of returned core due to testing and inspecting cores that were returned.
Cores must be in good condition. Rusted, damaged, weathered, unassembled, broken housings, missing parts or salvage yard cores will not be accepted or returned.
Item must be rebuildable with no visible cracks or holes. All fluids need to be drained prior to shipping.
Cores must be identical to the new part purchased.
Core credit will not be issued if your part does not arrive at VQ Boys Performance
RETURN POLICY
All items MUST be returned within 30 days in exactly the same condition that they were received. This also applies to any faulty or incorrect part that VQ Boys Performance may have shipped in error. Returned items must be undamaged and unmodified. PLEASE check all parts before installation, machining, painting, or modifying. Parts CANNOT be returned FOR ANY REASON after installation, modification, or painting.
ALL RETURNS MUST RECEIVE PRE-AUTHORIZATION.
To receive Pre-Authorization:
1. Email us at VQBoysPerformance@gmail.com and provide a description of the reason you are wanting to initiate a return. We may request photographs of the product to be returned in the event of the shipment of an incorrect item.
2. Once we approve your pre-authorization, we will provide you an RMA # and shipping label based on the information provided from your original order.
If you follow these instructions and do not receive a pre-authorization RMA # and shipping label, contact: VQBoysPerformance@gmail.com. Your return WILL NOT be processed if there is no pre-authorization RMA # associated with the order and it is not included with the return.
FEES - All returns NOT facilitated by an error by VQ Boys Performance are subject to a 5% processing fee. Additionally, you will be charged a 15% restocking fee when refunding to any payment method other than store credit.
STORE CREDIT - Store Credit may be used for purchases made online, or at the counter at VQ Boys Performance. Once redeemed and applied to your account, Store Credit never expires. Store credit may NOT be used for labor charges.